Do you wish to play a senior role in a team ensuring high quality services across all institutional fund product offerings?

As an Fund Services Operations Service Delivery - Senior Associate in Operations, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality. 

 

Job responsibilities

Acts as a primary point of contact for a significant JPMorgan Client or multiple key Clients within Fund AccountingBuilds and maintains a stable relationship with the Client to support key interactions and seamless escalationRepresents Fund Accounting in all client & internal interactionsTakes responsibility for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily query management and resolutionImplements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updatesWorks across the organization to determine process improvements and drive the roll out of key firm-wide operational initiativesMaintains close partnership with internal stakeholders 

 

Required qualifications, capabilities, and skills

Previous experience in Fund Accounting operationsTechnical-savvy, demonstrating skills within accounting principles and theoriesStrong organizational and time management skillsAbility to demonstrate strategic thinking combined with strong analytical skillsAbility to make balanced decisions and effectively represent our brandAbility to deliver amid continuous change in a high paced environmentAbility to collaborate with clients and effectively manage client expectations

 

Preferred qualifications, capabilities, and skills

Experience working across multiple business areas and functions to deliver resultsExcellent written and verbal communication and presentation skills Experience within Change Management