OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Job Description

The Fulfillment Clerk is responsible for processing payroll checks, payroll advices, W-2’s and garnishment checks. The primary responsibilities include but are not limited to printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.). The Fulfillment Clerk will follow detailed written instructions and pre-established guidelines to perform the functions of the job but should also rely on their own ability to assess situations that will require review of the documents to assure they are delivered to recipients correctly and timely. The Fulfillment Clerk must be able to lift up to 50 lbs, stand for extended periods and has the ability to perform effectively in a fast-paced environment.

This position will require seasonal overtime during peak periods such as during the W-2 printing window and an exceptional attendance record is required.

Duties:

Monitor tickets to ensure service level agreements and high customer satisfaction levels are being metProcess payrolls/FAO/Garnishments/Benefits and incoming mail using instructions suppliedProcess fulfillment requests using instructions suppliedWork directly with Payroll Administrators to identify/resolve all issues related to fulfillment processMaintains required written records, files and documentation.Operate inserting and postage machinesOperate shipping stationsFollow and maintain 5S standardsWork on special projects as assigned by the Fulfillment Manager

The successful candidate will have the following required skills and experience:

High school diploma or equivalent with 0-2 years of experienceTeam playerStrong written and verbal communication skillsMicrosoft Office proficiency – Word, Excel, etc.Strong customer service skillsAbility to work on several projects simultaneouslyDetail oriented Strong analytical skills Able to work independently Ability to operate/learn inserting machine

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.