About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

This position is responsible for providing day-to-day business support for the Global Customer Fulfillment (GCF) business functions.  The role will primarily support the LexisNexis Canada business unit.  Activities include but are not limited to daily operations processing with focus on accuracy and achieving a positive customer experience.

Responsibilities:

Responsible for managing the order process in an accurate and timely manner for customer contracts to include the following: processing the agreement, providing required documents, tracking orders until finalized, and reconciling any orders that need correction

Provide support for the following: changes in processes, contract processing, evolving SOPs & system changes

Liaison with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem solve both internal and external customer issues

Help to quickly resolve customer issues and identify root cause, including invoicing issues to ensure data, billing and invoicing accuracy for accounts globally

Identify customer needs and provides a high level of customer satisfaction. This may include communication and correspondence to customers

Support, drive and communicate GCF’s goals, objectives, and value statement by managing the workload efficiently, effectively, and accurately across all segments

Support the direction of the business and GCF holistically by demonstrating flexibility, adaptability and being able to see the big picture

Requirements

Have a completed qualification in supply chain/ warehousing/ retail

Experience on a CRM system

3 years + experience in the processing of orders

Must have worked with physical/ tangible products

Demonstrate an eye for detail and a quality oriented focus

 Be able to communicate influentially and effectively to a range of audiences, including senior stakeholders

Be a natural, innovative problem solver, able to collaborate with your team to resolve issues

Must be prepared to work in a hybrid work environment and in accordance with UK working hours

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

About our Team

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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