A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

\n

What will I be doing?

\n

As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nSupervise Front Desk operations during your assigned shift to a consistently high standard\nEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events\nAdvise your shift team of any special events or VIP Guests in the hotel that day\nMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work\nMaximize sales revenues through up-selling and marketing program\nManage Guest requests, inquiries, and complaints promptly and completely\nMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest service\n

What are we looking for?

\n

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nFront Office experience in the hotel, leisure, and/or retail sector\nStrong commercial/business awareness and demonstration of sales capabilities\nCalm, organized work ethic with the ability to prioritize and meet deadlines\nExcellent supervisory, inter-personal, and communication skills\nA passion for delivering exceptional levels of Guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nA relevant supervisory/management certificate/diploma or degree\n\n

What will it be like to work for Hilton?

\n

As South Africa’s first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travellers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature and activities.

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

\n

 

\n