Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job DescriptionSupervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk  teamEnsure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP'sLead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guestsEmpower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recoveryDevelop and maintain standards for the department, while adhering to Tivoli's core standardsEnsure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policiesVital part of the hotel's Emergency ProceduresLead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relationsUnderstand and promote the Hotel's vision, while supporting with departmental goals and visionCommunicate and liase effectively with other leaders in the department and hotelStrong attention to detail, highly organized and able to meet time sensitive tasksOther duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferredExcellent knowledge of Micros-Opera Property Manager, word and excelExcellent written and verbal skills with a high attention to detail requiredSolutions-orientated, strong interpersonal skills and problem solving techniques