* Hourly shift differential for swing and grave shifts *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards.

RESPONSIBILITIES
- Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
- Direct daily work activities and inspect completed work for conformance to standards
- Run reports and credit checks, ensure accuracy and follow up
- Communicate with hotel management and other departments to resolve guest complaints
- Maintain and trouble shoot hotel computer systems
- Adhere to Hotel Operations Systems & Controls
- Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
- Monitor and maintain daily room sales
- Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
- Answer questions and resolve guest complaints
- Fill-in for management or frontline staff as needed

QUALIFICATIONS
Required:
- High School Diploma/GED
- 2 years supervisory experience preferably in a mid-sized, full-service hotel

Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems
- Strong project management skills
- Excellent written, verbal and interpersonal communication skills
- Excellent problem solving skills
- Strong leadership skills
- Above average math skills