WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

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Here at Hilton London Hyde Park our Edwardian Era hotel sits opposite Hyde Park, a short walk from the Central Line at Queensway Station. Kensington Palace, Paddington and the Royal Albert Hall are within a mile. We serve a delicious French cuisine at our restaurant Aubaine, combining the elegance of a Parisian salon with the relaxed ambience of a Provencal bistro and drinks in our Lounge bar.  

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Here at London Hilton Hyde Park, we create heartfelt experiences for all our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career. 

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A Front Office Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

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Hourly Rate:  £13.00 per hour + Incentives - 39 Hours a week 

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BENEFITS

\n\nFree meals on duty \nTravel and food discounts: - Discounted nights plus 50% off F&B (subject to individual outlets)\nHoliday: 28 days including bank holidays (increasing yearly)\nPension scheme\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nGrow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)\nPersonal Development: programmes designed to support your career \n\n

 
What will I be doing?

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As a Front Office Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required\nEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments\nDemonstrate a high level of customer service at all times\nAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts\nDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties\nMaximize room occupancy and use up-selling techniques to promote hotel services and facilities\nUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nComply with hotel security, fire regulations and all health and safety legislation\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nFollow company brand standards\nAssist other departments, as necessary\n

What are we looking for?

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Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious experience in a customer-focused industry\nCompleted high school certificate or equivalent\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\n\n

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. 
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company