Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The Courtyard by Marriott Birmingham Downtown at UAB is a rewarding place to work in the historic, upscale and exciting city of Birmingham—the largest city in Alabama. Live, work and play in one of Alabama's premier metropolitan areas! Working at our hotel, you'll be centrally located in Birmingham, steps from University of Alabama Hospital via an enclosed sky bridge, and just minutes from Children's Hospital of Alabama. Get to know the area around our property! For cultural enrichment and entertainment, there's the Alabama Museum of Health Sciences and Railroad Park, visit Visit Vulcan Park & Museum, home to the world's largest cast iron statue located right nearby, or spend your time off exploring Five Points South for amazing music, shops and dining. Other highlights include the Birmingham Civil Rights Institute, Barber Motorsports Park, Birmingham Museum of Art, Birmingham Zoo, Birmingham Botanical Gardens, Alabama Adventure, the Alabama Sports Hall of Fame and the Alabama Jazz Hall of Fame. And of course there's always Alabama Crimson Tide football up the road at the university's main campus in Tuscaloosa! Looking to further your education or focus on your physical fitness while working at our hotel? The University of Alabama's Birmingham campus is just a half-mile away and offers the UAB Campus Recreation Center, with cardiovascular equipment, free weights and fitness classes (for a fee). If you're more into outdoor sports, check out the Highland Park Golf Club (just a mile from the hotel) or the beautiful 54-hole golfing complex known as the Robert Trent Jones Golf Trail at Oxmoor Valley, just 11 miles from the hotel. There are hiking trails, biking trails, mountain biking, tennis facilities, bowling alleys and a nature preserve—all within 15 miles of where you'll work! Our hotel is well respected for its quality of service, clean rooms, comfortable beds and a staff that is friendly, professional and keenly aware of the importance of warm hospitality from our Front Desk to our restaurant staff to Housekeeping and our back-of-the-house operations. Guests love our contemporary-styled rooms, free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, minifridges and coffeemakers. Our suites add separate living areas and microwave ovens as well. We offer a truly excellent experience—for guests and employees alike. Come join our crew and help us take our reputation for service excellence to the next level! Overview We are looking for a highly motivated, customer focused leader to join our Guest Services team as Guest Services Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. Every day is different, but you’ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements. You will be involved in the Financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy. You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Interact with hotel staff in a professional manner, assisting other departments with necessary information Qualifications Minimum Requirements: Prior hospitality Guest Services Manager experience is a must! Requires thorough knowledge of the hotel services and guest relations profession. Excellent command of English; verbal, reading and writing, and can effectively communicate information; a second language is desirable. Excellent speech communication skills required to communicate with guests in directions, problems, train staff, staff presentations, telephone communications. Excellent comprehension and literacy required to analyze report data, prepare reports, respond in writing to guests. Ability to deal with difficult interactions and work under pressure. Flexibility to respond to a variety of different work situations. A passion for delivering an exceptional level of guest service following Marriott's brand service of excellence standards. Must have the ability to work a flexible schedule including days, nights, weekends and/or holidays when required. Must have computer skills and ability to work with various programs (MS Office, Opera, etc.) Ability to stand on feet for long periods, up to entire shift; walk and/or continuous movement to perform job requirements behind the front desk. Must be able to lift up to 25 lbs. on occasion. Hearing and visual ability to observe and detect signs of emergency situations. This role requires the flexability to work with no restrictions, both AM and PM shifts, weekdays and weekends. The 5 day a week schedule will vary weekly based on business demands. Education/Experience: High School diploma /Secondary qualification or equivalent. At minimum, three (3) years of Guest relations Manager or hotel front desk manager. Prior managerial experience working in a customer service function in a luxury hotel. Excellent Benefits! 401k after 90 days, company match to 6% Medical/ Dental/Vision Insurance Company-paid Life Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Vacation and Paid Time-Off Policies Marriott Hotel Discounts Worldwide Pyramid Global Hospitality Discounts Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.