You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Concierge and Park Salon. Set short term and long term measurable objectives to continually improve service levels.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Concierge and Park Salon. Set short term and long term measurable objectives to continually improve service levels.
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.
Good problem solving, administrative and interpersonal skills are a must.
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.
Good problem solving, administrative and interpersonal skills are a must.