About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Four Seasons Hotel New York is seeking a Front Office Manager with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998.

Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards.  Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high profile clientele.

The Front Office Manager directs and controls the activities of the Front Office, Telephone, Guest Services, Guest Relations and Concierge Departments to create a special welcoming and memorable experience for our guests. Their primary responsibilities are to ensure the smooth registration and cashiering functions of the Front Office. They oversee a team of Department Heads, Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. The Front Office Manager reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests. They communicate with the Director of Revenue/Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.

Job Requirements

To be considered for this role, you will possess a College degree in Hospitality Management, minimum of five years hotel experience including rooms and food and beverage, including at least three years as a Department Head in Rooms Division.

You will have excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio.

You will be fluent in reading, writing and spoken English language skills.  Multiple languages a plus.

Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.

Prior New York experience is preferred.

Some of the Benefits Four Seasons Hotel New York employees enjoy are:

Competitive SalaryCompetitive Medical and Dental PackagesExcellent Training and Development OpportunitiesComplimentary accommodation at other Four Seasons Hotels and ResortsComplimentary Employee MealsTransitChek- Pre-tax Commuter Program401k RetirementGym and Parking Discounts, and MORE!

Compensation

$95,000 Annually

Learn more about what it is like to work at Four Seasons New York:

http://www.fourseasons.com/newyork/

https://www.facebook.com/FourSeasonsHotelNewYork/

https://www.instagram.com/fsnewyork/

https://twitter.com/fsnewyork

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf