Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.
We are seeking a service-driven Temporary Front Office Manager to support the day-to-day operations of the Front Office during a transitional period. The Temporary Front Office Manager provides coverage, hands-on leadership, and support across the Front Desk, Uniformed Services, and Telephone Communications to ensure a seamless guest experience.
The Front Office Manager reports to the Director of Front Office.
Responsibilities Oversee daily front office operations, ensuring efficient and courteous serviceProvide floor presence and leadership support across the desk and lobbyRespond promptly to guest requests, concerns, and service recovery opportunitiesMotivate, coach, and guide front office colleagues, fostering teamwork and accountabilityReview room status, occupancy, and rate variance daily to support revenue strategiesEnsure adherence to SOPs, Forbes standards, and hotel-specific service protocolsCollaborate effectively with Housekeeping, Reservations, Engineering, and AccountingMonitor and restock office supplies and ensure functionality of front office equipmentParticipate in scheduled Manager on Duty (MOD) rotationsStep in at the Front Desk as needed to assist with check-ins, check-outs, and guest engagement. Qualifications Minimum 1 year of front office experience in a luxury hotel environmentDegree in Hospitality preferredProficiency in Opera Cloud highly preferredStrong leadership, organizational, and communication skillsFlexible schedule availability, including weekends and holidaysProfessional presence, poise under pressure, and guest-first attitudeHighgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.