Job Description

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We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

Provide courteous, professional, efficient and flexible service at all times.Recognising the needs of guests and responding to them promptly. Changing room assignments in consultation with Guest Experience or Front Office Manager Ensuring that Rosewood Munich standards, policies and procedures are followed at all times. check in and registration of all guests Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards. Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences. Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required. Dealing professionally with "walked" or "overbooked" guests. Documenting all complaints, problems or guest requests. Accepting wake-up call requests, recording and passing on information to relevant colleagues.