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For more information on everything FAU has to offer, please visit www.fau.edu/jobs. 

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Front Office Administrator - Boca Raton, FL

Summary of Responsibilities:

Schedule appointments appropriately based on the following factors: patient availability; urgency of symptoms; clinic priorities; and the availability of medical and dental staff.

Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.

Apply a working knowledge of insurance plans accepted by SHS to verify patients’ medical and/or dental insurance status and obtain plan details to ensure that patients are billed correctly. Consider the type of visit being scheduled to direct patients on next steps, such as completing appropriate intake forms and how to navigate the patient portal.

Check-in and Check-out

Verify that appropriate intake forms have been completed and that appropriate identification and insurance documents are on file.  Assess whether late arrivals can be accommodated. For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice. At check-out, schedule follow-up appointments as necessary.

Task Monitoring

Monitor assigned tasks in multiple Electronic Health Records Systems.

Immunization Compliance

Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.

Patient Document Management

Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.

Interpret Out-of Hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative in order to assign to the correct team.

Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.

Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems’ ecosystems.

Perform any other job-related duties as needed for the smooth operation of the office.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

State retirement options including tax-deferred annuities and Roth 403(b) plans.

State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

Sick Leave Pool Program

Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf

Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:

A high school diploma and five years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Salary:

$17.78 per hour.

College or Department:

Division of Student Affairs: Student Health Services Administration

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8am - 5pm. Some nights and weekends

Application Deadline:

2024-09-24

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:

Resume


OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.



PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.



REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.