The Kumo Case Console team is seeking Front-End Engineers (FEE’s) to create beautiful customer facing products and innovate to improve experiences for millions of users. The Case Console Development team is based in Cape Town, South Africa.
Our mission is to enable agents to solve customer issues as fast and effectively as possible. We use rich data drawn from customer and product research as well as real time analytics to monitor and anticipate our customers’ needs. We then design and build innovative solutions for our customers using the latest web based technologies.

In this role, you will develop new features and improvements for the Case Console, working with your team, product managers and UX designers to build web-based products that delight our customers. You will own customer facing features through the entire life-cycle, from design, implementation, testing, deployment and into production. You will work to optimize applications for performance and reliability.

From your first months in the Case Console, you will design and develop new features, ensure the technical feasibility of UI/UX designs and optimize applications for speed and scalability. You will also have opportunities to collaborate with team members and stakeholders as you learn to own the quality and operational reliability of our products.

As a FEE, you will develop an understanding of what customers do and why they do it to ensure that solutions meet their needs and are fit for purpose. You will leverage your experience to make trade-offs between usability, performance, internationalization and localization, cross-browser compatibility, obfuscation, optimization, and cutting edge customer interface implementation.

You will work with UI Designers on website interfaces and utilize user interface design patterns to solve business problems with highly accessible and usable web applications. You will leverage your working knowledge of UI design principles to build new interfaces. There will be opportunities for you to showcase you understanding of how web applications work and perform, as well as your experience with troubleshooting and problem analysis.

You will write high quality, maintainable, and robust code that functions well across browsers by drawing from your working knowledge of the latest UI technologies, frameworks and concepts including HTML 5, REST, jQuery, Re-Act, Redux, Axios, CSS3, SOA and responsive design.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also places high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. We engage with colleagues all over the world, meaning we accommodate different time zones. We rotate our on-call responsibilities within our development teams, which means that you would need to be contactable outside of work hours every 4-6 weeks.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF