About DUAL
Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers.
Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners. As a company we’re known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career, we want to help you do more.
Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent, and support them to achieve their aspirations. It’s how we grow our business and keep one step ahead of our competitors.
About the Role
We are looking for someone with a positive attitude who is passionate about providing a great experience for callers, visitors and colleagues to join our Sydney Head Office Team and lead our Front Desk. Sometimes it’s the little things, like a well-presented room, or a polite and helpful voice on the other end of the phone that can make the difference to someone’s experience.
We celebrate success within the business and encourage the team to speak up with ideas and suggestions for improving our processes and service to clients. This role at DUAL requires someone who can thrive in a fast-paced environment, takes initiative to anticipate challenges and finds innovative solutions to improve office operations.
Multi-tasking is essential in this role, managing the everyday tasks with more urgent and immediate tasks as needed. This role requires the ability to juggle and prioritise even when under time pressure, including:
Fielding incoming calls and enquiriesWelcoming visitors and colleagues with a warm and positive experienceMaintaining the immaculate presentation of our lively office, including; the smooth operation of our staff breakout area, organisation and support of many events and staff comms, support of office maintenance support of the Sydney Sustainability team and managing stationery stock levelsSetting up meeting rooms for multiple daily bookings. This includes arranging catering, offering refreshments, setting up AV and clearing the room after meetings have concluded for the next bookingCollecting the mail and distributing electronicallyA variety of administration tasks including assisting the finance team with remittance emails and vendor verification, the underwriting team with general filing and administration, checking closings and assisting other departments ad hoc.About You
This role will suit someone who enjoys working independently but also working as part of a close-knit team. The ideal candidate needs to be adaptable and able to multi-task and with excellent communication skills both written and verbal and with professional presentation. As a key member of our team, this role needs someone who is adaptable, proactive, and willing to assist with both routine and ad hoc tasks as needed. These may include everything from refreshments presentation (ie morning teas) and maintaining the kitchen (including stacking the dishwasher) all the way through to preparing for meetings and events. A great personality is key as you are the first point of contact for staff, clients and visitors alike. We are looking for someone who is professional, positive, enthusiastic, welcoming and fun.
Salary and Benefits
At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits which will be flexible and dependent on the successful candidate’s individual skills and experience.
How to Apply
Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.
Find out more
To find out more about DUAL Australia including who we are, what we’re up to and what we’re about, head to the DUAL Australia website or visit us on our LinkedIn page.
EEO Statement
Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.