Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Discover a rewarding career at Fairfield Inn and Suites Boston Milford – where excellence is our standard and your professional growth is our priority! With 73 thoughtfully designed rooms, our hotel offers a unique workplace that combines comfort, commitment, and a culture that stands out. What sets us apart? Our commitment to a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are seeking talented individuals with a genuine passion for service to join our team. Our Core Values revolve around personal development, fostering a sense of community, and a sincere desire for the success of each team member. Come be a part of a team where every member plays a crucial role in delivering outstanding service and crafting memorable experiences for our guests. Explore the career possibilities that await you with Pyramid Global Hospitality at Fairfield Inn and Suites Boston Milford. Your journey towards a fulfilling career starts here! Overview The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor's responsibilities will include but not limited to: Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and house accounts Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities. Ability to effectively deal with internal and external customers and resolve conflicts. Basic mathematical skills required. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. QUALIFICATION STANDARDS Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required. Some College preferred. Experience: Two years combined prior front desk and supervisory experience preferred. Grooming: All employees must maintain a neat, clean and well groomed appearance. Other: Applicants with additional language skills preferred. Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Must be able to work a flexible schedule due to business levels.