A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

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What will I be doing?

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As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nSupervise Front Desk operations during your assigned shift to a consistently high standard\nEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events\nAdvise your shift team of any special events or VIP Guests in the hotel that day\nMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work\nMaximize sales revenues through up-selling and marketing program\nManage Guest requests, inquiries, and complaints promptly and completely\nMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest service\n岗位职责/职位描述\n

岗位职责
1、健全各种问讯资料。
2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。
3、处理总台工作中的差错，处理宾客有关投诉。
4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误，并及时纠正。
6、建立体质良好的宾客关系，努力增加客房销售。
岗位要求
1、专科以上学历，有同岗位工作经验1年以上。
2、有良好的团队领导精神及执行力。工作认真负责，作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康，品貌端正，气质高雅。
5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

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What are we looking for?

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A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nFront Office experience in the hotel, leisure, and/or retail sector\nStrong commercial/business awareness and demonstration of sales capabilities\nCalm, organized work ethic with the ability to prioritize and meet deadlines\nExcellent supervisory, inter-personal, and communication skills\nA passion for delivering exceptional levels of Guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nA relevant supervisory/management certificate/diploma or degree\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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