**Additional Information** **Job Number** 25018055 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SRVIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Hotel%20%26%20Spa%20Edinburgh%2C%201%20Festival%20Square%2C%20Edinburgh%2C%20Scotland%2C%20United%20Kingdom%2C%20EH3%209SR) **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management We are currently recruiting for a Receptionist (Guest Service Agent) to join our award winning Front Office team at **the Sheraton Grand Hotel & Spa.** Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar. This is a part time role working 4 days out of 7 on a variety of shifts, the earliest start time being 7am. Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application. Role: To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times. Essential Functions + Ensure prompt, efficient and courteous welcome and farewell experience for guests + Record and administer arrivals and departures including cash handling + Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate + Monitor the generic email inboxes and make sure guest’s requests /correspondence is dealt with in a timely manner i.e. dinner / spa reservation requests or gift vouchers + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. + Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to TDD phones). + Be the first point of contact for any internal or external calls and assist as necessarily included but not limited to: reservations enquiries, guest service request, room service orders, general questions, spa and restaurant reservations. + Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable. + Oversee revenue management tasks including balancing room inventory and ensure rates codes are built correctly + To carry out any other duties as required **Requirements:** We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure. Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as: + High school diploma required, additional hospitality training preferred. + Extensive Knowledge of Internet/MS Office applications and related IT preferred. + Knowledge of the Opera PMS and Marriott systems is an advantage + To project a pleasant and positive professional image to all contacts at all times + Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times. + Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. + Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit. + Excellent command of English language (verbal and written) You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture. **So why work for the world’s largest hospitality company?** + A competitive salary plus free meals whilst on duty. + 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service + Worldwide employee and friends & family hotel room rates + 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels! + Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub + 50% off Spa Treatments and £50 gym membership within our One Spa! + 24/7 and employee healthcare plan with access to Mental Healthcare first aiders + Refer a friend to work with us and receive a £500 bonus + Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities + Many more benefits however most importantly, we’ll help you grow, and develop you as an individual _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.