About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key Responsibilities:

· Greet and welcome guests upon arrival, providing a friendly and professional first impression.

· Handle check-ins and check-outs efficiently, ensuring accurate billing and payment processing.

· Answer phone calls and respond to inquiries regarding reservations, services, and hotel information.

· Maintain the front desk area, ensuring it is clean and organized at all times.

· Assist guests with requests and resolve any issues or concerns promptly to ensure a positive experience.

Our Ideal Front Desk Receptionist candidate will have:

· Strong Customer Service Skills: A friendly and welcoming demeanor with a genuine desire to assist guests and meet their needs.

· Previous Hospitality Experience: Experience in a hotel or customer service role, preferably in a front desk or reception capacity.

· Excellent Communication Skills: Proficient in verbal and written communication, able to interact effectively with guests, team members, and management.

· Multitasking Abilities: Capability to handle multiple tasks simultaneously, including checking in/out guests, answering phone calls, and managing inquiries.

· Organizational Skills: Strong organizational abilities to manage reservations, maintain records, and ensure the front desk operates smoothly.

· Problem-Solving Skills: Ability to address guest complaints or issues promptly and efficiently, ensuring guest satisfaction.

· Attention to Detail: Meticulous in managing bookings, payment processing, and maintaining accurate guest records.

· Knowledge of Hotel Operations: Understanding of hotel policies, procedures, and services to provide accurate information to guests.

· Proficiency with Technology: Familiarity with property management systems (PMS) and other hotel software, as well as basic office equipment.

· Team Player: Ability to collaborate effectively with other departments to enhance guest experiences and ensure smooth operations.

· Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, in a fast-paced environment.

· Professional Appearance: A polished and professional appearance, representing the hotel’s brand and values.

· Cultural Sensitivity: Awareness and respect for diverse cultures and backgrounds, ensuring all guests feel welcome and valued.

· Time Management Skills: Efficiently managing time to complete tasks and meet deadlines, especially during peak check-in and check-out periods.

· Positive Attitude: A positive and enthusiastic outlook, contributing to a friendly atmosphere at the front desk and throughout the hotel.

Work Experience: 2 Years

Degree: Professional /Technician

Languages: Spanish / English

Language Ability: High

Language Proficiency: Fluent

Time: Full Time

Position Worker Type: Seasonal     

What we offer

•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals