Benefits: Bonus based on performance Employee discounts Training & development WHO WE ARE : THE LASH LOUNGE® salons at Yale Marketplace and on Washington Avenue in Houston, TX are locally and woman-owned salons looking for a dynamic, enthusiastic, experienced Front Desk Leads to support our salon growth! We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes. Our mission is to be the premier lash salon in the Houston area that provides gorgeous, custom lash looks while protecting the health and integrity of our guests' natural lashes. We take pride in offering a personalized guest experience in an upscale, relaxing, and sanitary atmosphere. Our ideal candidate is passionate about providing exceptional customer services for our guests. We are committed to promoting a positive and work environment and culture. This is your opportunity to be part of a growing, successful, supportive, and collaborative team on the leading edge of the fastest growing beauty service. We can’t wait to meet you!  

"The best part of working with The Lash Lounge Washington Ave. Is to see how happy and beautiful the clients feel, providing excellent customer service is the key goal starting with the front desk." - Front Desk Associate, Victoria Toledo 

WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Front Desk Sales Associate with an outgoing personality for our salon. THIS IS A SALES POSITION. Your focus will be on converting potential customers into clients, selling memberships (which saves our guests so much money!), and providing an excellent customer experience for all guests. You will report directly to the General Manager.  If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!

RESPONSIBILITIES: Increase membership and retail sales by pitching membership and other services and promotions offered                  Warmly greet clients and inform the assigned stylist of their arrival  Provide an excellent customer experience!   Contribute to group operations, such as inventory maintenance   Maintain a clean and inviting environment   Book and confirm appointments via phone and text  Process transactions with attention to detail (cashless salon)   Inform clients of all salon policies and enforce (verbal and written)  Navigate (LMS) – outbound call to leads  Meet required weekly and monthly sales goals  Collect and upload waivers, consult forms, and other documents to clients profiles  Offer beverages and chat with clients who are in the waiting area  Welcome walk-ins, answer questions about services and schedule appointments based on availability   Inform clients about new package services, retail products, discounts, membership monthly perks,   Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)   Update client records with contact and billing details, appointments and services offered   Manage all email, phone, and text communications 
REQUIRED SKILLS: 3-5+ years high end service or membership sales experience   Strong attention to detail   Knowledge of the lash industry is a plus! Growth mindset; "can-do attitude   Ability to multitask in a fast-paced environment   Ability to work weekends and evenings as needed   Reliable transportation   Experience with MindBody Software is a plus!   Strong marketing and sales abilities  Excellent customer service and skills Proven work experience as a Salon Receptionist, Front Desk Representative or similar role  Hands-on experience with office equipment, like printers and POS systems  Familiarity with processing transactions  Excellent communication abilities (verbal, phone and email) with a customer service attitude  Solid organization and record-keeping skills  An ability to remain calm under stressful circumstances  Exceptional time management and organizational abilities.  Coachable and willing to learn   Attend all mandatory staff meetings  Knowledge of the beauty industry is a plus!   
WHY JOIN OUR TEAM? Hourly wage + Commissions on sales   Ongoing business and sales training provided   Career growth and development opportunities  Discounts on retail products   Performance-based bonuses and incentives   Team Based Salon Environment   Compensation: $14.00 - $16.00 per hour


WHAT WE DO:

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.

 

WHY JOIN OUR TEAM:

We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.

Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.