The Opportunity 

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Lead to join our team at Holiday Inn in West Yellowstone, Montana. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. Motivated, energetic, attentive team members build lasting relationship with our guests from all over the world, creating exceptional experiences for all.

Pay

$18.00 - $19.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Life in West Yellowstone

Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nation’s first National Park! Located a half mile from the West entrance to Yellowstone with close access to Grand Teton National Park and the historic town of Cody, Wyoming, each day inspires in special places like this.

Shared apartments/rooms available for $75-85/ weekHousing costs include utilities and wifiCoin-operated laundry on-siteFree weight room availableFree use of Holiday Inn poolAccess to tons of outdoor activities including:Exploring the 2.2 million acres of Yellowstone National ParkVisiting nearby hot springs, geysers, and hotpotsHiking, whitewater rafting, ziplining, wildlife tours, horseback riding, nature watching, camping, fishing, and much moreBenefits at Holiday InnHealth, dental, and vision insurance*401k with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFriends and family discount on IHG room rates50% off meals and electric bike rentalsFree Yellowstone Tour with Yellowstone Vacation Tours (purchase of park entrance pass required)Referral bonus – earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Responsibilities Ensure team members follow quality standards, deadlines, and procedures, correcting errors or problemsProvide team members with training in operations, coaching for improvement, and guidance in resolving escalated complaints or disputesSupport leaders to prepare work schedules, deadlines, and duty assignments for office or administrative team membersCheck and balance the daily figures, post room, and tax charges on guest accounts, assisting in daily operations at the front office, providing functional guidance and directions to the teamFacilitate communication between the team members of all levels and guestsImplements and maintains Delaware North policies and proceduresQualifications Must be at least 18 years oldPrior customer service experience and able to work in a fast-paced environmentBasic math and computer skills, as well as experience operating various office equipmentGood interpersonal skills as well as verbal communication skills, reading, writing and speaking clearly in EnglishAbility to multitask and prioritize under pressure from guests or supervisors in a professional manner, and recognize the potential for a problem and rules to solve themAble to maintain confidential guest information and comply with PCI standardsNo high school diploma or GED requiredPhysical Requirements Frequent standing, bending, walking, and lifting and climb stairs during shiftsShift Details 

Day shift
Evening shift
Holidays
Evenings as needed
Weekends
Overtime as needed

Who We Are 

Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer employee housing in furnished shared apartments in West Yellowstone, as well as skiing, snowshoeing, and snowmobiling during the winter months. Team members receive 50% off meals on workdays. 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.