Job Descriptions: When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel. This is a Sherman Associates owned Marriott International, Inc franchised location. The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand. Schedule: We are currently seeking both part-time and full-time availability to include both weekdays and weekends. + Shifts include + 7:00AM - 3:00PM Friday, Saturday, Sunday + 3:00PM - 11:00PM Sunday, Wednesday, Thursday, Saturday Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job. Essential Functions + Ensures every guest is greeted and Welcomed on arrival + Registers and book guests, verifying reservation, address, email address and credit information + Proficient on kiosk operations to assist when necessary + Answers all inbound calls in a professional manner + Has an intimate knowledge of the hotel facilities and the local geographic area + Accepts payment for guests’ accounts at the time of registration and at checkout + Maintains a house bank and make a deposit and accurate report of receipts daily + Processes all Retail transactions for the guest + Responsible for restocking and assuring overall cleanliness of Retail + Issues luggage claims and check guest luggage when requested + Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times + Respectfully listen and respond to guest complaints in an efficient and professional manner + Completes additional duties as assigned Required Experience: Minimum Requirements + 1-2 years of experience in a public contact position + Customer service experience in the hospitality industry strongly preferred + Basic computer knowledge and some knowledge in word, excel, outlook, and internet + A passion for the mission, vision, and values of Sherman Associates + Schedule may vary due to the specific needs of the hotel Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood From: Sherman Associates