Company Description

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description

Job Purpose

Provide a naturally friendly, helpful, and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Takes responsibility for the smooth and efficient operation of the Front Office shift as his/her primary operational responsibility by performing all process and service tasks to the standard of a Luxury Hotel. Works closely with the relevant Department Teams to ensure a coordinated service effort between Front Office and the different department teams, and that Front Office facilities and equipment are maintained in perfect condition and working order.

 

Primary Responsibilities

General Responsibilities

Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guestsEffectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotelEffectively utilises property management software and tools to monitor the preferences of Hotel GuestsEffectively manages processes and systems that ensure the safety and security of the hotel, its guests and employeesEnsures efficient collaboration and communication with other service departments

 

Customer Specific Responsibilities

Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provisionEnsures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferencesAssists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.

 

People Specific Responsibilities

With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of serviceActively participates in the continuous development of Self and Department Team MembersConscientiously participates in personal feedback and performance appraisalsActively supports an environment that contributes to positive employee engagement and commitment to the job.

 

Quality Specific Responsibilities

Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and proceduresNotices and communicates opportunities to further improve quality standardsResponds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metricsWorks accurately with systems and methods that capture and communicate Guests’ preferences, likes and dislikes as appropriate without compromising their privacy.

 

Finance Specific Responsibilities

Performs a daily “Pit-Check” process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experienceReports imminent ‘stock-outs’ to avoid service compromiseActively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.
Qualifications
Proficient user in OPERA Cloud2 years of previous experience in hospitality Front Office operations of a luxury hotelAbility to anticipate future circumstances, conditions and requests and use these scenarios to plan for the futureDegree or equivalent in Hospitality Management / LeadershipSignificant Background in Front Office Service of a luxury hotelHigh degree of confidentiality and protection of sensitive informationCommitted to creating environments and systems that enable the delivery of exceptional and personalised servicesDisplays a sense of urgency and dedication to meeting the needs and wishes of others.Beginner Microsoft 365: Microsoft Excel, Word, Excel, PowerPoint, Outlook  
Additional Information

What awaits you...

The opportunity to join an international and innovative and fast-growing group.The ability to challenge the norm and work in an environment that is both creative and rewarding.Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.A competitive package and plenty of development opportunities.