Hotel Zachary at Gallagher Way, located in the iconic Wrigleyville neighborhood of Chicago, is seeking passionate and dedicated individuals to join our team. As a luxurious boutique hotel, we offer a unique and immersive experience for both guests and team members. With our prime location steps away from Wrigley Field, home of the Chicago Cubs, and the vibrant Gallagher Way entertainment district, Hotel Zachary is a hub of excitement and energy. Our team is committed to delivering exceptional service and creating memorable moments for our guests. As an employee, you will have the opportunity to work in a fast-paced, dynamic environment where you can grow your skills and advance your career. Join us at Hotel Zachary and be part of our team's commitment to excellence in hospitality. Apply now to be a part of our thriving team!
OverviewAre you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guestsEfficiently handle guest check-ins and check-outs, ensuring accuracy and efficiencyRespond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathyAssist guests with recommendations and information about local attractions, dining options, and hotel amenitiesCollaborate with other departments to ensure seamless guest experiencesMaintain a clean and organized front desk areaHandle cash and credit card transactions accuratelyDemonstrate a strong attention to detail and a proactive approach to guest satisfactionJoin our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environmentExcellent communication and interpersonal skillsPrevious cash handling experience requiredStrong problem-solving abilities and the ability to remain calm under pressureProficiency in computer systems and knowledge of hotel property management softwareOutstanding organizational and multitasking skillsAvailability to work flexible schedules, including evenings, weekends, and holidaysHigh School diploma or equivalent BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Software Powered by iCIMS
www.icims.com