NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. **Want to be a part of our team?** Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives. **Working at NTT** The service desk agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role. **Key Roles and Responsibilities:** + Serve as the first point of contact for customers seeking technical assistance + Log, diagnose, research, and resolve tier 1 technical issues. + Effectively advise and assist customers on appropriate action. + Provide accurate information on IT products and services. + Direct unresolved issues to the next level of support personnel. + Identify and escalate situations requiring urgent attention. + Maintain the highest possible level of customer service. + Researching of new Technologies and doing a Technical due Diligence + Managing and troubleshoot network events logged to the ITSM platform + Technical understanding of entire MS Suite of Products and Azure Cloud platform + Technical understanding of Active Directory and Exchange online + Ability to work in 24X7 shift structure, based on a defined roster + Fluent in French **Academic Qualifications and Certifications:** + Matric and relevant IT Diploma or certificates, or demonstrated work experience + A+ or N+ / MCSE (advantageous) / Azure Fundamentals / CCNA + ITIL Foundation certification (advantageous) **Required Experience:** + 1 - 3 years' work experience + Demonstrable related work experience in a similar environment is preferred \#Dimensiondatacareers **What will make you a good fit for the role?** **Equal Opportunity Employer** NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category **Join our growing global team and accelerate your career with us. Apply today.** **A career at NTT means:** + Being part of a **global pioneer –** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. + Being at the forefront of **cutting-edge technology –** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’. + **Making a difference –** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. + Being **your best self –** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. + Having ongoing opportunities to **own and develop your career –** with a personal and professional development plan and access to the broadest learning offerings in the industry.