At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

As a Fraud  Specialist at Chase, you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.

Job Responsibilities:

 

Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma(10+2),HSC or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Call Center, Banking or Finance industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
  This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.