Fraud Prevention Representative Job#:384963 Location:EAU CLAIRE, WI - Corporate Office Department:E-Commerce Category:General Office Salary:Hourly Apply To This Job Return To List Job Description Why work for Menards? + Profit Sharing & 401k, paid vacations and holidays + Highly collaborative work environment + On-Campus coffee shop/Cafeteria with Live music! + Team member discount POSITION SUMMARY: The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems. PRIMARY RESPONSIBILITIES: · Performs fraud review for any orders that are designated for review within our systems. · Review of flagged accounts using resources to mitigate risks. · Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit. · Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping. · Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates. · Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores. · Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead · Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders · Utilize Menards provided programs, third party software and external websites. · Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager. · Respond to fraud related issues including emails and telephone calls. · Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions. · Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead Skills/Requirements POSITION REQUIREMENTS: · Ability to communicate in a professional and articulate manner, both verbally and written · Ability to solve difficult problems and come up with effective solutions · Ability to plan and organize work in an efficient manner · Must be detail oriented · Must be willing to work occasional overtime & occasional weekends · Must be able to work both independently and on a team · Must be able to set priorities and hit strict deadlines · Must be proficient with Microsoft Excel, Word, Outlook · Must be willing to relocate to Eau Claire, WI Apply To This Job