Overview Impact the Moment  When was the last time you experienced the impact of your work? Our back-office customer service team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to join us as our new Fraud Prevention Associate and to impact lives across the world and experience first-hand the difference your hard work makes.  What is this about? As our new Fraud Prevention Associate, working from our Noida office, you are responsible for reviewing orders to determine fraudulent activity. You will utilize a variety of tools to validate and confirm identity, as well as physical and virtual addresses. You will also be responsible for keeping track of fraudulent activity and the success of failure prevention. • This role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings time. • Ideal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exception. A typical day might include: • Performing real time reviews on suspicious transactions that have been systemically identified. Utilizing various methods and technology tools to determine if the orders should be released or canceled. • Identifying new fraud trends and alerting management team (including cybersecurity). Identifying proactive ways to prevent future fraud from occurring (blocking email address, inactivating accounts, etc.) • Researching and validating the legitimacy of new addresses being requested to be added to existing accounts. Also research and validate new users who want to register to use our COAST system to place orders. • Communicating and tracking fraud attempts, losses, and saved transactions for reporting. • Ensuring proper accounting adjustments are being submitted and communicating these adjustments to the correct stakeholders. You should apply if: • You have a minimum of 1 years’ experience using a Fraud Solution application: Braintree, Kount, Adyen, for example. • You possess strong experience with open-Source Investigations and have an understanding of fraud trends. • You have excellent attention to detail skills, coupled with the ability to accurately review data. • You have exceptional analytical, problem-solving, and organizational skills • You have the technical proficiency with Salesforce, Jira – this would be advantageous. Why work for us? There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do! You will be rewarded with a competitive salary, one-time meal, free transport, and an achievable bonus coupled with the opportunity to join a very successful team that focuses on making a difference. McGraw Hill recruiters always use a “@mheducation.com” email address or communicate through our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 48725