The Fraud Operations Team Manager will oversee a dynamic team responsible for detecting, preventing, and mitigating fraud across various platforms. This role requires strong leadership and strategic thinking to drive operational efficiency and ensure the implementation of effective fraud detection strategies. The manager will be responsible for managing day-to-day fraud operations, providing coaching and development for team members, optimizing fraud prevention workflows, and collaborating with cross-functional teams to enhance fraud risk mitigation efforts. The ideal candidate will have a deep understanding of fraud trends, data analysis, and industry best practices, while fostering a proactive and results-driven environment to protect the company’s assets and reputation.

To be successful as a Fraud Operations Team Manager, you should have experience with:

Understanding of Association requirements pertaining to charge-back rightsPrevious Fraud/Merchant Dispute Operations experienceAttention to detail, understands importance of accuracy and responsivenessExcellent written and verbal communications skills with proficiency utilizing a PCAble to work with others in a fast-paced, team environment and to interact effectively with all levels of managementEnthusiastic, customer solution focused

Some other highly valued skills may include:

Experience in providing presentations/public speakingExperience/training producing/reviewing analytical productsProficiency in Word processing/WordPerfect/Microsoft ExcelExcellent judgment, professionalism, and leadershipExcellent verbal communications skills; able to deliver feedback effectively and express thoughts conciselyStrong communicator amongst team members

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in Henderson, NV

Minimum Salary: $75,300

Maximum Salary: 84,750

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Purpose of the role

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. 

Accountabilities

Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.Support teams within the business operations function as needed, including risk management, compliance, and customer care.Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.Requires in-depth technical knowledge and experience in their assigned area of expertiseThorough understanding of the underlying principles and concepts within the area of expertiseThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team’s operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.