As a Fraud Case Investigator within our  Financial Crime Operations team  with Nutmeg, you will have a key focus on keeping our customers and our firm safe. Everyone in our team is proud to say they play a part in fighting crime and stopping funds getting into the hands of those that want to use them for hugely impacting crimes. 

You will be a customer focused specialist, ready to progress your career in Financial Crime at JP Morgan. The responsibilities of the Fraud Case Investigator will be to own Fraud Investigations ensuring the correct outcome is reached to protect both customers and the firm.

Job Responsibilities:

Conduct ongoing transactional monitoring and investigations on existing customer accounts to combat potential AML (Anti-money Laundering) and financial crime risks via a range of checks & controls (such Source of Wealth, Transaction Volume and Withdrawal Payment checks),  Be a subject matter expert (SME) and escalation point for internal concerns or suspicions relating to financial crime matters,  Support the enhanced due diligence (EDD) requirements of higher-risk customers including Politically Exposed Persons (PEPs) and those with Adverse News concerns,   Support with the testing, mapping and enhancement of financial crime controls in line with internal requirements,  Summarize emerging trends and risk-areas to report to senior management along with regular metrics for internal stakeholders,  External reporting of Suspicious Activity Reports (SARs) to the National Crime Agency (NCA).

Required qualifications, capabilities, and skills:.

Banking/Financial experience - UK Investment Management or Banking Risk/Fraud experience  Knowledge of complaint handling and the Financial Ombudsman Be comfortable  managing a heavy workload in various stages of completion with minimal supervision Have excellent communication skills Be customer obsessed- a passion to deliver first class service

Preferred qualifications, capabilities, and skills:

Previous experience working with tax-wrappers (ISA, Lifetime ISA, Pension, Junior ISA) and investment products