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Position: Food & Berverages Manager, Mumbai

Business: Property and Asset Management, Mumbai

What this job involves

You will be in charge of the entire bouquet of Food & berverages Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:

Roles & Responsibilities:Staff Management: Training, supervising, and evaluating staff, ensuring they provide excellent customer service. Inventory Control: Managing stock, ordering supplies, and minimizing waste to control costs. Financial Management: Monitoring budgets, analyzing financial reports, and implementing strategies to optimise cost. Customer Service: Handling customer complaints, ensuring satisfaction, and fostering a positive F & B experience. Compliance: Adhering to food safety regulations and health standards. Vendor Relationships: Building and maintaining relationships with suppliers and vendors to ensure quality and cost-effective procurement. Event Management: Coordinating with event planners for special functions and catering. Marketing: Implementing marketing strategies to promote the F&B offerings. Operations Management: Overseeing daily operations, including customer experiance center and offices. Menu Planning: Developing and updating menus, considering customer preferences, seasonal trends, and cost considerations. Essential Skills for a Food and Beverage Manager:Leadership and Management: Strong leadership skills to motivate and guide staff. Communication: Excellent communication skills to interact with staff, customers, and vendors. Problem-solving: Ability to quickly identify and resolve operational issues. Customer service: Strong customer service skills to ensure guest satisfaction. Financial Management: Understanding of budgeting, cost control, and financial reporting. Food and Beverage Knowledge: In-depth knowledge of food and beverage operations, including food preparation, service standards, and inventory management. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. *Staff Management:*1. Raise requisitions on Workday for any resignations from JLL/CIEL site staff.2. Ensure that you and your subordinates mark attendance on the Overview portal daily and approve site staff attendance by the 15th of each month to ensure smooth salary processing.3. Initiate the contract renewal process two months before the site contract expires, including taking approval for the revised salary structure of JLL staff and sending it to the Operations Manager for further processing.4. Align candidates for the client interview process upon receiving a resignation from any site staff, ensuring a smooth handover and takeover process.*Operational Duties:*1. Conduct daily site rounds and share observations with the client and JLL operations team, including an action plan.2. Ensure each Subject Matter Expert (SME) visits your site twice a year and submit audit closures within 15 days of completion. Review the audit report with the client in the presence of the respective SME.3. Be transparent with your Operations Manager regarding any site information and send daily reports via email/WhatsApp/phone.4. Timely upload all vendor or AMC contract agreements in the Overview compliance module.5. Report any site incidents immediately to your Operations Manager and the JLL WhatsApp incident group. Upload the incident report with Root Cause Analysis (RCA) on the CMO portal within 24 hours.6. Handle resident service requests or complaints politely and diplomatically, taking feedback from residents or clients on every complaint.7. Maintain a site master tracker and send it to your Operations Manager every month on or before the 10th.8. Mark your and your subordinates' leaves on the Workday portal and email the client and Operations Manager for approval.9. Ensure no manipulation of site documentation or information and adhere to ethical standards; violations related to money, POSH, or the use of alcohol, tobacco, or drugs at the site will result in immediate termination.*Communication and Training:*1. Reply to every email within 24 hours.2. Conduct subject matter training with the respective site HOD & site staff and upload the training data on the Overview portal.3. Ensure service partners conduct training for ground staff twice a month, collecting training attendance sheets and evaluations, and uploading the data on the Overview portal.4. Identify site loopholes and discuss action plans and solutions with clients.5. Create a vendor pool through PAM activity groups, the JLL vendor database, and personal connections, ensuring submission of three proposals with vendor details to the client. Ensure vendors are registered with JLL or have written feedback from any site lead or Operations Manager.*Technology and Reporting:*1. Prepare a 52-week Planned Preventive Maintenance (PPM) planner and implement it at your site.2. Implement JLL technology platforms such as Overview, Evolution, KADence, Compliance Portal, and CMO at your site, completing all tasks before escalation from the JLL RO.3. Send DMR and fill in PPM data on Evolution as per the schedule. Three escalations related to DMR & Evolution will result in a warning letter from your Operations Manager.*Emergency and Safety Procedures:*1. Conduct fire mock drills at the site twice a year, ensuring fire tanks are full and fire & safety equipment is in good condition.2. Form an Emergency Response Team (ERT) and display daily updates of the ERT team at the site.3. Conduct handover and takeover processes from the developer’s project team or any previous agency as per the JLL HOTO checklist, informing JLL RO team and the client of any deviations.4. Implement all JLL manuals, SOPs, and safety plans at your site, and communicate the same with the client.

Clients:

You will be working on DLF Customer experiance center, which is a Residential type, located at Andheri west.

Site dynamics:

Work Schedule: Site team:  e.g.: Property Manager +2 Other details if any

Reporting:

You will be reporting to Property Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills

Qualifications

You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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