Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment. About Us: As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply! Your Role: Our successful Food and Beverage Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed. Keys to Success in this Role: + Three (3) years experience in a restaurant lead or supervisor role + Previous experience managing a union workforce is a plus + Must have working knowledge of food and beverage operations. + Experience with spirits/beer/wine are a plus! + Excellent interpersonal, communication, and customer service skills are essential. + Must have experience using Microsoft Excel, Outlook and Word as well as POS Systems. + Previous cash handling experience is required. + Participative management style and strong leadership skills. + Ability to work a flexible schedule including nights, weekends and holidays. Job Responsibilities + Scheduling employees for assigned areas. + Recommend, document and issue discipline. + Ensures accurate record keeping, prepares, reviews, and analyzes reports. + Responsible for direct supervision and training of staff. + Responsible for assignment of personnel as needed. + Assists with implementing and conducting training for new hires and retraining for current staff. + Ensures the highest level of customer service according to ensure standards of quality. + Implements merchandising techniques; keeps departmental labor cost on an acceptable level. + Adheres to established Food & Beverage policies, labor regulations and liquor laws. + Relays all guest compliments/complaints to F&B Managers + Responsible for maintaining employee records and making recommendations for promotions. + Responsible for establishing and maintaining positive, fair and consistent treatment of all Food and Beverage personnel. + Monitors and prepares time cards and payroll records on a daily basis. + Maintains confidentiality with regard to employee concerns and sensitive department information. Why Saratoga Casino Hotel? + Competitive wages + Excellent Health Insurance including Dental and Vision + 401(k) and Roth IRA plans with immediate vesting and employer match up to 4% + Company paid life insurance with additional purchase options + Limitless company growth with leadership programs designed to help achieve your goals + Employee recognition programs with Manager events, holiday parties and special contests + Local and National discount programs such as Tickets at Work and Stash Hotel Rewards + Company paid Employee Assistance Program + Delicious FREE meals in team dining. + And so much more!