Food & Beverage Shift Supervisor **Diamond Jo Casino** 1 Positions ID: 53532 Posted On 09/26/2024 **Job Overview** Job Description: Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift. + Maintain daily employee work station and break schedules. + Ensure prompt and courteous service to customers. + Monitor employee compliance with established service standards. + Greet and communicate with guests in a friendly and courteous manner. + Oversee the service operation of restaurant during assigned shift. + Ensure beverage shift operations are opened and closed properly and on time. + Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur. + Resolve guest complaints in a professional and timely manner. + Requisition and maintain control of all inventories. + Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions. + Coordinate cleaning and repairs of beverage outlets. + Perform related administrative and reporting duties. Qualifications: + Must be at least 21 years of age. + Associate's degree in a related field, or one (1) year of related experience preferred. + Must be able to stand and walk for majority of shift. + Must have excellent customer service and communication skills. + Must be able to obtain/maintain any necessary licenses and/or certifications. Primary Contact 11770 Cortney Kirk Human Resources Representative, Human Resources 563-690-4780 Phone Phone Phone 563-690-4872 Fax cortneykirk@boydgaming.com Email True False True **Job Details** Categories Location Dubuque, IA Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Vacation **Qualifications** Education Associates Experience 1-2 Years Company ID 13 Job REQ # \# Positions 1 Start Date 20240926 End Date 20241130 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** CNC Setup Dubuque Screw Products ADA Accommodation Coordinator Sedgwick Shipping Manager Dubuque Screw Products Industrial Maintenance Tech. Uelner Precision Tools & Dies Kitchen Operator - Nights Simmons Pet Food Custodian Grand River Center Account Executive / Account Manager - Group Benefi TRICOR, LLC Production Control Dubuque Screw Products Cook Grand River Center Floor Supervisor - Dyersville Theisen Home Farm Auto Dishwasher Grand River Center Check Out - Cashier PT Theisen Home Farm Auto Set Up Staff Grand River Center Receiver - PT Theisen Home Farm Auto Bartender Grand River Center Shipping Coordinator Dubuque Screw Products Check Out - Cashier FT Theisen Home Farm Auto Claims Assistant Sedgwick Server Grand River Center Licensed Practical Nurse or Registered Nurse Crescent Community Health Center **Share this Job** Diamond Jo Casino **About the Company** Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday gift check and children's party, an annual picnic, discounted show tickets in the Mississippi Moon Bar and team member appreciation events throughout the year… just to name a few. Situated in the historic Port of Dubuque, Diamond Jo Casino is an entertainment destination not to be missed! We offer a high-energy casino with nearly 1,000 slots, 20 table games, more than 200 nights of live entertainment each year at the Mississippi Moon Bar, a state-of-the-art bowling center and five restaurants. Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun. Further information about our company as well as our job openings can be found at: http://www.boydcareers.com/