Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requestsAchieve net profit growth for businessAchieve the delivery of exceptional customer experience against the Balanced Scorecard standardsManage the migration of accounts from transactional to Self ServiceManage the growth of active customer Account Base to increase client baseMaximise cross sell opportunities and strengthen client relationshipsTrack, control and influence sales activities with the specific aim to achieve previously determined sales targets.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsCheck all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.Track, control and influence sales and service activities with the specific aim to increase sales and service efficienciesCompliance with procedures and processes contained in the Golden Rules.Provide accurate and reliable sales and service statistics.Manage own development to increase own competenciesJob Details

Application Closing Date

31/12/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.