Working Hours/Days 7:30 am to 4:00 pm, Monday - Friday, overtime as approved per workload Basic Duties + Work closely with supervisor in daily organization and handling of samples, as well as data registration. + Provide exceptional service to both internal and external customers. + Keep the work area neat and organized, display good customer communication skills + Utilize, DBS and Caterpillar SOS Service Manager (computer programs) to register fluid samples. + Answer phone calls that get transferred to the oil lab + May use Excel spreadsheets to document/record notes when needed. + Perform other duties as assigned. Qualifications + Technical school graduate or a minimum of three years heavy equipment/agriculture/truck repair experience is preferred. + Must be an organized self-starter with the ability to multi-task in a fast-paced environment. + Possess 10 key board skills and a strong commitment to detail is required. + Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred. + Must be able to lift up to 50lbs. + Ability to identify the differences between oil, coolant, and fuel samples. + Ability to write professional business communication when sending emails, letters, notes, and documenting is required + Excellent customer service skills are needed. + Must have a High School Diploma or equivalent. + Must possess a valid driver’s license (Motor Vehicle will be performed on final candidate) Physical Requirements/Working Conditions This position works in a Fluid Analysis lab and office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. This position handles oil samples, must be able to tolerate the smell of oil, coolant, and fuel. Some walking and lifting up to 50 lbs. may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. Need help finding the right job? We can recommend jobs specifically for you! Req No.2024-5049 CategoryCustomer Service/Support LocationUS-IA-Cedar Rapids TypeRegular Full-Time Union or Non-UnionNon-Union DivisionHeavy CompanyAltorfer Inc