At Fortnum & Mason, not only are we passionate about food, but also about exquisite and timeless pieces for home. From beautiful china, silverware and picnic baskets to our extensive range of tea ware, our 1st Floor boasts a truly unique collection of homeware.

Excitingly, we are now looking for an experienced and exceptional Floor Manager to help lead our busy 1st Floor.

Our Floor Manager will be responsible for the tight-knit 1st Floor team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently. As a Floor Manager, you will successfully demonstrate your ability to:

Resolve escalated customers’ requests, queries and complaints 

Drive strong operational execution across their department 

Apply sound planning, organisation and time management principles 

Encourage personal development and coach the team on product knowledge and procedures 

Demonstrate excellent communication skills, as you will be liaising with various departments such as Buying, Merchandising, HR and Visual Merchandising.

Reporting to the Retail Manager, you will be managing a busy team of sales assistants throughout the year, which will increase significantly during the peak Christmas period. Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return, we offer fabulous benefits: 

A competitive salary

A generous store and restaurant discount of up to 40%

Annual bonus of up to 5% of annual salary

28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday

A fantastic subsidized staff restaurant which uses Fortnum’s ingredients

Defined development scheme to grow your career 

Monthly staff shop

Excellent pension scheme