JOB SCOPE:
The FSSL (Flexible Service and Support Levels) Program Manager is responsible for designing and leading all aspects of the FSSL (Flexible Service and Support Levels) Program at Sears Home Services.

JOB SUMMARY:
The FSSL (Flexible Service and Support Levels) Program Manager is responsible for the designing, implementation, and continuously improvement of the Sears Home Services FSSL program. The FSSL Program Manager is also responsible for ensuring the program is aligned with Sears business objectives, enhances operational efficiency, and meets the evolving needs of our clients. This position works with cross-functional teams to establish, monitor, and refine FSSL standards and procedures.

REPORTS TO:
Dir, In-Home Field Ops