Work Location:

Singapore, Singapore

Hours:

40

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Job Role/Responsibilities

Provide effective day-to-day production support for applications through problem identification and timely resolution of production issues.Communicate effectively with users and stakeholders to provide updates and address concerns.Ensure timely notification and escalation of possible incidents/problems, options, and recommendations for prompt resolution.Analyze performance data to identify trends and areas for improvement. Suggest and implement solutions to enhance system performance and stabilityCollaborate with development, infrastructure, and other teams to pinpoint root causes and implement solutions Create and maintain documentation related to production issues and resolutions.Collaborate with regional support teams and participate on weekly calls/handover/handover calls.Work effectively as a team, supporting other members of the team in resolving critical service issues.General Shift timings 7 AM to 4 PM or 10 AM to 7PM. Rotational weekend support patching activities (if needed).

Job Requirements

7-10 years of working experience in supporting production application systems.Having a good understanding in Fixed Income/Swaps products and associated front to back operational workflows.Having exposure to the book of record/trade capture systems like Calypso/Markitwire are added advantage.Hands on in handling BAU queries related to Fixed Income trade life cycle are added advantage.Experience in supporting end of the day(EOD) regional batches and experience in enterprise scheduler like Autosys Track and continuously look for the opportunity to improve the EOD deliverable timings and modify/adjust the Autosys jobs through JIL if needed.Experience in troubleshooting issue related to applications, databases, and infrastructureExcellent problem-solving and analytical skills. Ability to troubleshoot and resolve complex production issues efficiently.Effective communication skills to collaborate with cross-functional teams effectively.Have a strong technical skill in SQL, UNIX, and scripting languages.Having hands on experience on applications/tools like JIRA/ServiceNow/Collaborate.Having experience in monitoring tools like ITRS/Dynatrace/Splunk are added value

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
 

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.