At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.
Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
The Implementation Specialist is the subject matter expert in a specific solution, product and business area. With a wealth of product experience and knowledge, equips fellow team members with on the job training and best practices. Ensuring desirable outcomes for all client implementations, delivered on time and within scope. Influences client solutions designs to produce holistic, simple and relevant solutions that meet clients expectations.
Your objectives and responsibilities will focus on...Implement and configure Iress products / functionality to match business requirements and in line with business standards / practices.
Escalation point for complicated implementation / support related queries.
Establish best practices of production implementations through detailed and clear documentation.
Providing guidance through mentoring to fellow colleagues.
Strong engagement and collaboration with internal stakeholders and teams.
Drive change management at clients to ensure full adoption, utilisation and maximum value of Iress Products.
Thoroughly document each solution and hand over / provide training to client support teams / relevant
stakeholders.
Clear and consistent communications / feedback with stakeholders by means of prescribed processes and tools.
Time management and prioritisation of tasks to maximise productivity.
Increase product / market knowledge applicable to the role. Willingness to share knowledge and experience.
Attention to details and being risk averse when making any change in a production environment.
Provide post-implementation support and troubleshooting.
All hands on deck approach to severity 1 or 2 incidents.
To be successful in this role you will have…Core Capabilities
Agile Working
Technical Analysis
Communication Skills
Creative problem Solving
Organisational Skills
Product Technical Analysis
Relationship Building
Report Writing
Situational Decision making
Specialised Capabilities
Industry specific certifications
Knowledge of software development process, system architect and methods of deployment
Windows Server and Microsoft SQL or similar tools
Ability to write simple programs to integrate with application programming interfaces
Subject Matter Expert in assigned product Suite
Familiarity with API's such as Web Services, SWIFT, MSMQ
Understanding of FIX protocol
Database Administration Knowledge and experience (SQL/Basic Querying, backup, restore)
Subject Matter Expert in assigned product Suite
IT Proficiency in TCP, IP and Ports, Netstat, Telnet, ping, Trace Processor, Wireshark
Why work with us?
8 paid days per year to extend your weekends.
State-of-the-art offices
Annual Profit Share when Iress meets its annual profit targets
Casual dress, flexible work policy
Access to learning and development programs through Udemy
3 days’ leave per year for charity initiatives
Global 36-hour hackathon
Starting school leave - 8.5 days of leave to assist your kids with the transition to school
Life Insurance & Private Medical
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work