Job Description

To deliver on predefined work objectives while gaining structured work experience in the business area

To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business areaAdhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interactionResolve customer dissatisfaction or complaints and take ownership of the problemCommunicate with customers according to agreed standardsCollect customer feedback to help improve customer serviceEnsure that product knowledge and advice is technically accurateWork with enhanced processes and procedures to maintain operational efficienciesEnsure that quality standards are adhered toAdheres to c policies and proceduresMaintain accurate activity reportsInvestigate innovative ways to optimise processesContribute to the alignment of business processes to customer serviceAdvise line management on potential opportunities for process and system improvementsDemonstrate the shared value of, I get better and betterDemonstrate pride in the organisations brand services and products by consistently delivering on the brands promiseFollow through to ensure that personal quality and productivity standards are consistently and accurately maintainedStay relevant and up to date with legislations and new developmentsMaintain a positive attitude and respond openly to feedbackHandle stress in ways that do not negatively impact othersPlan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standardsTake ownership of personal career development leveraging formal and informal opportunitiesRead situations and organisational realitiesSet aside personal agenda for the greater goodAct in an ethical transparent and morally defensible manner including highlighting unethical practicesShare debate and communicate learningsFlag and debate issues constructivelyPromote a friendly cooperative climateJob Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.