External Fulfillment supports AU Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. The role includes interfacing with Vendors, Sellers, Third Party Logistics (3PL) providers, Third Party Transport providers and being the main POC for all internal teams such as Transportation, Sort Centres, Retail, FBA and Supply Chain. The main tasks will be management, control and direction for First Mile operations. The main objective is to continuously improve the level of service that First Mile operations provide to our customers.
The First Mile Ops Manager will be responsible for day to day operations, launch of new nodes, and continuous improvement projects within the External Fulfillment solutions team and will contribute to the development of Amazon’s flexible & customer-centric fulfillment.

Key job responsibilities
• Manage and control performance, cost and capacity of First Mile operations
• Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs for the service
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal / external are available to deliver success
• Work closely with technical development teams to deliver features which are customer-focused, scaleable, auditable and iteratively developed
• Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
• Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
• Willingness to travel to Vendor, Seller, 3PL and AU AFN sites