GAR (Global Accts Rec) is looking for a proactive, customer and people centric FinOps Manager to manage the cash application team. Role involves use of controls, both systematic and manual, keen attention to detail and targeted statistical monitoring to ensure team activities are efficient, timely, accurate and in compliance with financial policies. This person is result-oriented, multitasker with good communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals.
Summary of Responsibilities
• Responsible for Cash Application process and the coordination across operations centers
• Ensure that payment received from customers is applied accurately and timely to receivable accounts. Work closely with collections, customer service and/or other internal stakeholders to ensure that issues with customer postings or misapplied cash are resolved in a timely manner with no customer disruption
• Identify process improvement and automation opportunities and work with respective functions to implement suggestions
• Ensure company established policies and procedures are followed and staff is adequately trained
• Review, audit and approve write-off transactions and other Refunds per company policy
• Interact with external departments and senior management
• Manage total headcount for the Cash App business, partnering closely with the business teams and HR teams


Key job responsibilities
• Managing annual performance targets, creating and monitoring appropriate performance metrics
• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders
• Oversee the hiring & training of new team members and support their development
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis