About The RoleOur Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments and management. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order

Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline 

Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors

Investigate and resolve inquiries and issues with urgency

Track exceptions, rejections and buy-outs, communicating to appropriate channels

Order supplies and tools for multiple locations

Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency

Administrative duties

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What You Bring To The Role

Minimum Requirements:

2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience required

Bachelor’s degree from an accredited college or university preferred

Graduate Gemology diploma preferred

Strong organizational skills, attention to detail and accuracy

Sound decision making skills

Customer service and collaborative mindset

The ability to prioritize multiple time-sensitive tasks and/or escalate issues

Comfort and ease with navigating business and/or warehouse systems required

Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite

Preferred Requirements:

Proficiency with Mac OS and Google Suite

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan (purchase stock at discounted rates)

401K (with company matching up to $1000)

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is 19-23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.