Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The Skills Programme on offer is a contact centre support course, and upon completion you receive a certificate of completion towards some Generic Management Modules as well as the opportunity to enter into the financial industry by completing your RE5 exam.
The programme will take place at your worksite (face to face or virtual), and is powered by Ucademy – a registered and accredited learning institution.

What key themes will the course cover?

- Generic Management NQF5

- Regulatory Exams (RE5)

- Personal Mastery

- Basic understanding of the Contact Centre environment and the Financial Industry.

Qualifications

All  welcome to apply.

You must be unemployed, and have a Matric Certificate (or equivalent).and a tertiary qualification on NQF 4 level as minimum.

In order to complete the programme, you must be prepared for:

12 month’s commitment;16 hours of classroom training per month;10 hours of self-learning per month.Internet / Wifi access for virtual trainingAccess to MS Office (Word and Excel)

Access to computer or smart phone

Additional Information

Needs to be at least one month unemployed