Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for servicing corporate-sponsored plans (i.e., retirement and benefit plans, defined contribution, defined benefit, non-qualified deferred compensation, and equity award service plans). Key responsibilities include providing exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goals. 

Successful applicants who have already passed the SIE exam at the time of offer may be eligible for a $2500 bonus, in accordance with terms and conditions set forth in the offer letter.

You must achieve your SIE, Series 7 and Series 63 licensing with 240 days of your start date. You will achieve this through scheduled study time, in depth online resources and on-site coaching and support.

The Licensing Program provides you with the coaching and guidance that you’ll need to successfully obtain your industry licenses (Security Industry Essentials SIE, Series 7 and Series 63 licensing).  These credentials along with your demonstrated determination and client focus, may allow you to advance into many roles within Bank of America and Merrill. 

Responsibilities:

Trades stocks, bonds, and other investment instruments for high net-worth clients, casual investors, and active tradersHandles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer serviceNavigates multiple systems to migrate clients to on-line and self-service delivery channels that enable 24/7 account access  Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk

Required Qualifications:

Minimum of one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidenceAbility to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objectionsExhibits strong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsAbility to handle confidential matters and sensitive information in a responsible mannerDisplays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial livesCommitment to excellent attendance with proven reliability and can adhere to the agreed upon work scheduleDependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidaysApplies strong critical thinking and problem-solving skills to meet clients’ needsAbility to work under pressureCan learn and understand technology to assist clients with the latest in Digital and Digital banking​Comfortable receiving ongoing performance feedback and coachingAbility to learn and adapt to new information and technology platformsMust be flexible to work various shifts; Monday – Friday between the hours of 9:30am – 9pm EST

Skills:

Account ManagementCustomer and Client FocusIssue ManagementOral CommunicationsRegulatory ComplianceActive ListeningAdaptabilityProblem SolvingRisk ManagementAttention to DetailBusiness AcumenTradingValuation Ethics and Practice Standards

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40