This is a fully onsite position and will be starting in the beginning of April! Job Description + Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information. + Answer members telephone calls promptly and in an appropriate manner + Answer inquiries on banking products including checking, savings, loans and lines of credit + Document all customer inquiries and comments thoroughly and quickly + Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem + Determine members financial service’s needs, and recommend services and products that address these needs + Collect member loan payments. + Handle various accounting transactions. + Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are. + Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications! Skills data entry, Customer service, member service, call center Additional Skills & Qualifications + Outgoing, personable candidates. You must truly love people to work here. + Team members to work one of three shifts – we have opportunities around the clock! + Previous retail/customer service experience. + Call Center and/or financial institution experience is a plus. + Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best! + Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus! Pay and Benefits The pay range for this position is $33280.00 - $39520.00/yr. Company benefits will be share, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you! Workplace Type This is a fully onsite position in Lathrup Village,MI. Application Deadline This position is anticipated to close on Mar 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.