Key Responsibilities and Deliverables:

Facilitation of Training Sessions
• Deliver practical modular training on current handsets and handsets that have low rate of sale
• Writing and marking of tests
• Plan open sessions at regional Service Provider premises
• Consolidate and record all events on events calendar in the office
• Manage training diaries in accordance to Training Specialist in region
• Attend Network data training to acquire knowledge on customer data
• Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what
is taking place infield
• Attend meetings with Samsung trainers where necessary
• Attend conference calls where necessary to gain national insight on responsibilities based on
GTM

Training Implementation
• Assess client requirements
• Assess user level
• Develop a training plan in order to close skills gap to include geographical area considerations,
associated delivery resource etc.
• Deliver solutions/products training on time
• Conduct FSP training in the relevant Hub
• Arrange training logistics (equipment, venues, resources etc.)
• Ensure training takes place for relevant teams
• Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub
Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings,
Floor Salesman Training and Consumer training noted

Training Delivery
• Identify geographical areas associated to training needs
• Conduct train-the-trainer workshops with field managers
• Train end users - a percentage if it is refresher training but training all end users if it is a new
programme
• Oversee and monitor the overall training delivery process
Training Evaluation and Effectiveness
• Practically assess users in field
• Conduct written tests to assess learning
• Assess improvements in quality of data captured as well as on-time project completion
• Analysis of training results to assess effectiveness of training
• Analysis of training attendance within various channels against rate of sale within channels
• Record keeping of all promotional approvals to report on actual expenditure by account and by
channel
• Consolidate weekly training figures and report on training delivered