Overview Join the leader in providing smarter solutions for a safer world. Kastle is the premier provider of property technology (PropTech) solutions that protect commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. The Field IT Technician’s primary responsibility will be to assist the Operations Team in all aspects of technology as it relates to the region’s IT priorities. At Kastle, the Field IT Technicians are: Team players. They help team members achieve more when they’re around. They are not afraid to pitch in to get a job done and are proactive in helping their colleagues. Professional. They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company. Organized. They thrive in a highly organized environment where they can create and improve processes. Service focused. Impressing both our internal and external clients is a priority. Our office IT group thrives on first rate customer service. Hands on. They enjoy picking up tools to make and fix things. Whether it’s digging in to fix a computer or helping to rearrange the office, they do what is needed. In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! Responsibilities The position includes user support for the Kastle office staff and customers at their office, computer setup, maintenance and service, telecommunications, video/camera systems, intercoms and all other technology needs as requested. Provide a high level of onsite customer service while supporting our teams in a fast-paced environment. Support includes but is not limited to software & hardware -- laptops, desktops, video/cameras systems, intercom, smart-phones, and phone systems both in and outside the office. Assist with the maintenance of local technology in order to increase reliability, security, interoperability, effectiveness of customer and office staff. Understand and effectively discuss services and software/hardware provided by Kastle for our products. Provide feedback on our offerings/equipment to improve the product and/or implementation. Assist in preparing and deploying desktop, laptops for staff & customers, including configuration and imaging of units Support a variety of operating systems and applications Assist with hardware and software asset tracking and inventory management for products taken and utilized. Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc. Communicate frequently with end users as well as with local, regional, and support teams about the status of their issue Help achieve annual goals and objectives, developed for the region Assist with general projects as necessary Qualifications Degree/certification or equal experience in one of the following: information technology, data entry, management information systems, program design, hardware maintenance, operating systems At least 1-2 years of professional experience in technical IT Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and Excel Excellent customer service skills Strong organizational skills Ability to multi-task and manage tasks with varying priorities Good judgment and problem-solving skills Proactive with a drive for customer satisfaction In-person presence with a combination of field and office work Company Overview Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. Equal Opportunity Statement Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Pay range in New York: Exact compensation may vary based on skills, experience, and education. Base Range: $20.55-$27.76/hr