Work Flexibility: Field-based

What You Will Do

To troubleshoot company products and provide technical support to internal and external customers

To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed

To undertake the testing of company products and provide fully completed test and service reports

To perform installation, setup and upgrades on company products as required.

To fulfil Service Contracts with planned Preventive Maintenance visits.

To ensure timely follow-up on all tickets / work orders

To work with the appropriate support functions as well as the customers to schedule customer visits

To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

What You Will Need

Required:

Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)

Fluency in both spoken and written (technical and medical) English and local language 

Min 1 year of relevant experience

Strong technical and analytical skills

Strong communication skills

Computer skills / literacy

Preferred:

Basic IP Networking knowledge

Travel Percentage: 90%