Job Description Performing call setup, Low to High level problem determination (defective microphone, remote control not working, system or system component turned off, power cables unplugged, etc.) as needed using designated client tools and procedures.  Performing systems maintenance, operations, and administration of client standards of video, audio, and web conferencing services.  Installing videoconference & nonintegrated audio/visual hardware when needed for a trouble ticket or, in some instances, projects.  Provide training and client support to users in the operations of videoconferencing & audio/visual systems.  Assisting and/or providing guidance to other videoconferencing & audio/visual coordinators.  Compiling room and equipment inventory for the clients database.  Coordinating videoconferencing & audio/visual activities with other clients facilities as required (e.g Company/Department Communication Meetings, Special Events, etc.)  Accepts personal responsibility for client satisfaction.  Establishing and maintaining effective working relationships.  Ability to have flexibility for off-hour setup or support requests.  Ability to work effectively under pressure and often independently.  Direct telephone interaction with user community and business unit professionals. **Expenses covered = mileage, tolls, parking, hotels, etc We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements *** THIS ROLE INCLUDES TRAVELING to a different client site every day - 70% NYC / 20-25% NJ, could go as far as Philadelphia  5-10 years in video conferencing & Audio Visual (A/V) service support.  Proficiency with Crestron Toolbox, Biamp Tesira, Shure Software Suite, Q-Sys Software Suite, Wireshark, VPN Clients, and remote support tools.  Valid Drivers license and Credit Card are necessary.  Personal vehicle is required for this role.  Excellent communication, problem-solving, and troubleshooting.  Superior customer satisfaction and support. Crestron 101 Toolbox and Digital Media certifications is a plus.  Biamp and Clear One DSP certifications is a plus.  Legacy Tandberg Certifications are a plus.  Valid passport is a plus. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.